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May 7, 2025

UPDATE: DocuSign login issue resolved

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UPDATE: This issue has been resolved. Please disregard the below information.

The procedure to log into DocuSign, or to access a DocuSign PowerForm, has changed for users with a mass.gov email address. Please follow this job aid or the following steps when accessing DocuSign:

  1. Log in at https://www.docusign.com/login
  2. Enter your email address and select “Next”.
  3. In the dialog that appears, select “Use Other Login Options”. Do not select “Use company login.”
  4. In the dialog that appears, enter your password.
  5. You should be successfully logged in and at the DocuSign eSignature home page.

Please share these instructions or the job aid with any business partners that you collaborate with on DocuSign PowerForms. We are working on reverting to the previous procedure and will provide updates. Thank you for your cooperation.