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About

The Office of the Comptroller Non-Tax Revenue Unit provides statewide services to Commonwealth of Massachusetts agencies to assist and enhance revenue collection and recovery. Services and tools provided include managing and maintain the statewide billing system BARS, procuring and managing statewide contracts for electronic payments, payment card industry standards, lockbox check processing, revenue maximization vendors, and debt collection services.

Electronic Revenue and Payment Collection, Associated Data Security

Resources to inform and assist Commonwealth eligible entities to implement electronic revenue and payment collection solutions. This service offering encompasses electronic revenue on the web and at the point of sale (i.e., automated clearing house payments (ACH), credit cards, and debit cards), lockbox processing, and data security related to sensitive personally identifiable data belonging to Commonwealth constituents utilizing state services.

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MassPays.com

A screenshot of the homepage of MASSPAYS.COM

Are you a Commonwealth of Massachusetts department with customers wanting to pay online?

Now more than ever, the Commonwealth’s customers welcome the convenience and timeliness of making payments online with Visa, Mastercard, Discover, Amex, or Electronic Fund Transfer (EFT) rather than mailing a check. Over 100 Commonwealth of Massachusetts programs already accept credit cards or EFTs online. We can help you to increase efficiency in collecting a wide variety of fees and payments by leveraging the Statewide eRev contracts.

To learn more about online payment pages, credit card acceptance, and masspays.com, or to expand your current revenue collection practices, please contact [email protected].

Lockbox Processing

Departments using Bank of America lockbox check and document processing services may transfer onto Bank of America’s Green secure online platform “AIC”. If you have questions related to this initiative, please contact Tim O’Neill at 617-973-2424.

Debt Collection

In accordance with 815 CMR 9.00: Debt Collection and Intercept, Commonwealth of Massachusetts departments are responsible for making diligent efforts to collect both current and past due accounts receivable. Departments should be in compliance with the accounts receivable policy that pertains to a debt that is greater than 120 days past due. Please refer to the sections 9.01 – 9.11 of Regulation 815 CMR 9.00 for information about Debt Collection policy.

Statewide Debt Collection Services Contract

The Office of the Comptroller, with designation from the Operational Services Division, administers Statewide Contract PRF72DesignatedCTR – Statewide Debt Collection Services.

PRF72 replaces PRF55 which expired January 31, 2020. These services maximize collections of delinquent account receivables, thereby enhancing the Commonwealth’s revenues, using the most cost-effective state of art collection methods and following the highest professional standards of integrity for collection services.

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Intercept Web Application

Intercept is an automated process that matches eligible payments to delinquent debt for individuals and organizations that function both as vendors for and customers of the Commonwealth of Massachusetts.

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Non-Tax Revenue Resources

Revenue Handbook

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Non-Tax Revenue Policies

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CTR Statewide Contracts

Statewide Contracts

Other Resources

PCI Security Standards Council (SSC) home page
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Accounts Receivable Overview
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Job Aid: Write-Off Approval Procedure
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