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About

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The Office of the Comptroller Solution Desk offers technical assistance and resources for the statewide accounting system (MMARS), Labor Cost Management (LCM), the CTR Learning Management System, PowerDMS, and DocuSign for CTR forms.

Solution Desk ServiceNow Portal

Commonwealth employees with login to CTR’s ServiceNow can open a ticket electronically and access relevant resources in the Solution Desk Knowledge Center.

VISIT SOLUTION DESK SERVICENOW PORTAL

ServiceNow Tips

ServiceNow Quick Reference Guide
VIEW ON POWERDMS
ServiceNow Portal Job Aid
VIEW ON POWERDMS

Related Contacts

Send an Email

Vendors or members of the public looking for information can email the Office of the Comptroller.

SEND AN EMAIL

Media Inquiries

Members of the media may contact CTR Chief Communications Officer Michael Sangalang at 617-973-2672.

SEND AN EMAIL

Public Records Requests

Submit a formal public records request.

VISIT NEXTREQUEST

Other Useful Contacts

Questions about your Form 1095-B?

Call the Group Insurance Commission at 617-727-2310 or visit https://www.mass.gov/orgs/group-insurance-commission.

Questions about Electronic Funds Transfer or vendor payments?

Need a MMARS password reset?

Have a question about HR/CMS, MobiusView, the Commonwealth Information Warehouse, VPN, or Mass.gov?

Contact the Executive Office of Technology Services and Security (EOTSS) End-User Service Desk at 844-435-7629 or [email protected].