CTR Job Opportunity: Application Systems Analyst, EDP I
The Office of the Comptroller is seeking qualified candidates to fill one, full-time (37.5 hours/week) Application Systems Analyst position. Under the supervision of the ERP Director, this position provides frontline support for users of the Commonwealth’s ERP platform and supports the effective operation of statewide financial business processes.
The Application Systems Analyst is responsible for ServiceNow ticket management and monitoring, including reviewing, documenting, categorizing, routing, tracking, and escalating issues based on priority and business impact. Application Systems Analyst responsibilities include responding to routine ERP questions, performing initial troubleshooting, gathering information for investigation, applying documented solutions, and escalating complex issues to Level 2 resources or coordinating with the vendor when needed. The position also performs daily ERP production support activities, including setting and validating processing parameters, monitoring scheduled activities, preparing and maintaining system and operational documentation, and supporting system assurance, testing, and validation activities.
Bargaining Unit / Salary Range
NAGE UNIT 6 / Grade 10: $66,890.20 – $96,266.04
As per the Unit 6 Collective Bargaining Agreement between the Commonwealth of Massachusetts and the National Association of Government Employees. The range is based upon a series of steps. Any potential offer is determined based upon an analysis of the minimum entrance requirements, the candidate’s relevant work experience and educational achievement level.
How to Apply
Interested candidates must submit their application, no later than 5:00pm, on October 19, 2026 at https://careers.macomptroller.org/jobs/careers.
Submissions should include a cover letter and resume. Candidates chosen to advance to a second-round interview will also be required to submit three business writing samples and three professional references.
Late submissions may be considered solely at the discretion of CTR.