Non-Tax Revenue

Resources to assist and educate departments with managing all aspects of revenue collection, reconciliation and reporting.

Debt Collector Services

In accordance with 815 CMR 9.00: Debt Collection and Intercept, Commonwealth departments are responsible for making diligent efforts to collect accounts receivable. Departments should be in compliance with the accounts receivable policy that pertains to a debt that is less than 120 days overdue.


Statewide Debt Collection Services Contract

The Office of the Comptroller, with designation from the Operational Services Division, administers Statewide Contract PRF72DesignatedCTR - Statewide Debt Collection Services.


PRF72 replaces PRF55 which expired January 31, 2020. These services maximize collections of delinquent account receivables, thereby enhancing the Commonwealth’s revenues, using the most cost-effective state of art collection methods and following the highest professional standards of integrity for collection services. The debt collection services provided under this Statewide Contract shall be available for all debts, including transportation and tolling debts, owed to Commonwealth Agencies and legislatively authorized Eligible Entities. Debts include non-tax revenue pursuant to 815 CMR 9.00 and can include fines, fees, licenses, permits, interest income, assessments, third party payments, fleet debt, Pay by Plate debt, parking tickets and all other transportation debt.

Electronic Revenue and Payment Collection, Lockbox, and Associated Data Security

This section provides resources to inform and assist Commonwealth eligible entities to implement electronic revenue and payment collection solutions. This service offering encompasses electronic revenue on the web and at the point of sale (i.e., automated clearing house payments (ACH), credit cards, and debit cards), lockbox processing, and data security related to sensitive personally identifiable data belonging to Commonwealth constituents utilizing state services. For more information regarding these services, see the following links: 

Electronic Revenue Statewide Contracts

Lockbox Processing

The Treasurer and the Office of the Comptroller are pleased to transition departments using BAML lockbox check and document processing services onto Bank of America’s Green platform, “AIC”.


This platform replaces the return of paper documents and data files to departments from current lockboxes, providing departments with daily access to high quality images of all correspondence, coupons and checks in a secure online environment.


We hope this increases the efficiency, security, and environmental footprint of the Commonwealth’s check and document processing.


We look forward to partnering with you as our offices continue to identify cost saving opportunities that also help reduce our paper footprint. If you have questions related to this initiative, please contact Tim O’Neill at 617-973-2424.


Payment Collection Data Security


Intercept Web Application


Intercept is an automated process that matches eligible payments to delinquent debt for individuals and organizations that function both as vendors for and customers of the Commonwealth of Massachusetts. The intercept process began in 1995, and is used by entities of the Commonwealth to assist them in collecting payments to satisfy delinquent debt. Currently, the Commonwealth satisfies debts owed to the state by offsetting payments from the Massachusetts Management and Accounting Reporting System (MMARS) disbursement process, the Massachusetts Department of Revenue’s tax refund system and the Massachusetts State Lottery Commission winning payouts over $600.

Read more about the Comptroller Intercept program.

Reference Material

Resources to assist and educate departments with managing all aspects of revenue collection, reconciliation and reporting.

Related Policies and Compliance Documents

Applicable regulations, Massachusetts General Laws, and CTR policies that provide guidance to departments with managing all aspects of revenue collection, reconciliation and reporting.