Non-Tax Revenue

Resources to assist and educate departments with managing all aspects of revenue collection, reconciliation and reporting.

Debt Collector Services

In accordance with 815 CMR 9.00: Debt Collection and Intercept departments are responsible for making diligent efforts to collect accounts receivable. Departments should be in compliance with the accounts receivable policy that pertains to a debt that is less than 120 days overdue. The Office of the Comptroller, with designation from the Operational Services Division, administers Statewide Contract PRF72DesignatedCTR-Statewide Debt Collection Services. There are nine awarded debt collection agencies on the statewide contract for debt collector services. New to this contract are transportation and tolling debt. The duration of the statewide contract is a five-year period, starting on February 1, 2020 with an expiration of January 31, 2025 (with an additional one time, five-year option to renew).


Electronic Revenue and Payment Collection, Lockbox, and Associated Data Security

Resources to assist and educate departments with managing all aspects of revenue collection, reconciliation and reporting, and payment card industry compliance.

 

CTR Statewide Contracts


Intercept Web Application

Intercept is an automated process that matches eligible payments to delinquent debt for individuals and organizations that function both as vendors for and customers of the Commonwealth of Massachusetts. The intercept process began in 1995, and is used by entities of the Commonwealth to assist them in collecting payments to satisfy delinquent debt. Currently, the Commonwealth satisfies debts owed to the state by offsetting payments from the Massachusetts Management and Accounting Reporting System (MMARS) disbursement process, the Massachusetts Department of Revenue’s tax refund system and the Massachusetts State Lottery Commission winning payouts over $600.

Read more about the Comptroller Intercept program


Reference Material

Resources to assist and educate departments with managing all aspects of revenue collection, reconciliation and reporting.


Related Policies and Compliance Documents

Applicable regulations, Massachusetts General Laws, and CTR policies that provide guidance to departments with managing all aspects of revenue collection, reconciliation and reporting.

OFFICE OF THE COMPTROLLER OF THE COMMONWEALTH

William McNamara, Comptroller of the Commonwealth

One Ashburton Place, 9th Floor, Boston MA 02108

comptroller.info@mass.gov

For your protection, please do not email personal information (e.g. Social Security Number, Bank Account Number, Passwords).

For assistance, please call us at

(617) 727-5000

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