• Office of the Comptroller

New ticketing system for CTR Solution Desk

As of today, June 14, the CTR Solution Desk has moved to a new ticketing system, ServiceNow.


All MMARS and HR/CMS users have accounts and are encouraged to log in and use the ServiceNow Portal when submitting inquiries to the CTR Solution Desk.

Please refrain from phone calls or emails on the same issue as these will create duplicate tickets within ServiceNow.


Benefits of the new CTR Solution Desk ServiceNow Portal include:

  • Mobile and tablet friendly

  • Ability to submit tickets electronically using dynamic forms

  • Better user experience and ability to check the status of tickets

  • Solution Desk Knowledge Center with access to relevant resources

Need help?

Please review this Job Aid for information on navigating the Solution Desk ServiceNow Portal [Login required].


If you have any questions or need assistance, please reach out to comptroller.info@mass.gov.


Please note: The CTR Solution Desk ServiceNow Portal is separate from the EOTSS ServiceNow application. CTR Customer Users will access CTR’s Solution Desk ServiceNow Portal at this link, which can also be found at macomptroller.org/solution-desk.

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