• Office of the Comptroller

Uptick in fraudulent direct deposit change requests

The Office of the Comptroller is seeing an uptick statewide in the number of fraudulent change requests for direct deposit of payroll. Important to note: false requests can come from an employee’s state email address. In one recent example, a department noticed a change request coming from the email account of an employee out on leave who had not made a change in ten years.

Payroll teams are reminded to verify any payment routing information changes directly with the person making the request. In this remote working environment, face-to-face virtual meetings are recommended to verify the authenticity of the request.

Passwords should also be changed immediately on any email accounts that have been breached.

Please contact CTREmergencyNotifications@mass.gov with any such incidents.

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William McNamara, Comptroller of the Commonwealth

One Ashburton Place, 9th Floor, Boston MA 02108


For your protection, please do not email personal information (e.g. Social Security Number, Bank Account Number, Passwords).

For assistance, please call us at

(617) 727-5000

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