CTR Solution Desk
About the CTR Solution Desk
The CTR Solution Desk provides guidance and solutions to support all Commonwealth agencies.
We offer technical assistance and resources for the:
Statewide accounting system (MMARS)
Labor Cost Management (LCM)
CTR Learning Management System
DocuSign for CTR forms
Commonwealth employees with login to CTR’s ServiceNow can open a ticket electronically and access relevant resources in the Solution Desk Knowledge Center. View this job aid for navigation [Login required].
Send An Email
Vendors or members of the public looking for information can email firstname.lastname@example.org.
Other useful contacts
Questions about your Form 1095-B?
Call the Group Insurance Commission at (617) 727-2310 or Mass.gov.
Questions about your Form 1095-C?
Call (617) 973-2400 or contact your Payroll Director.
Questions about Electronic Funds Transfer or vendor payments?
Contact the department you do business with.
Need a MMARS password reset?
Contact your Department Security Officer.
Have a question about HR/CMS, MobiusView, the Commonwealth Information Warehouse, VPN, or Mass.gov?
Contact the EOTSS End-User Service Desk at (844) 435-7629 or MassGov@service-now.com.