CTR Solution Desk

About the CTR Solution Desk

The CTR Solution Desk provides guidance and solutions to support all Commonwealth agencies.

We offer technical assistance and resources for the:

  • Statewide accounting system (MMARS)

  • Labor Cost Management (LCM)

  • CTR Learning Management System

  • PowerDMS

  • DocuSign for CTR forms


Commonwealth employees with login to CTR’s ServiceNow can open a ticket electronically and access relevant resources in the Solution Desk Knowledge Center. View this job aid for navigation [Login required].

Send An Email

Vendors or members of the public looking for information can email comptroller.info@mass.gov.


Contact the Office of the Comptroller


Other useful contacts

Questions about your Form 1095-B?
Call the Group Insurance Commission at (617) 727-2310 or Mass.gov.

Questions about your Form 1095-C?
Call (617) 973-2400 or contact your Payroll Director.

Questions about Electronic Funds Transfer or vendor payments?

Contact the department you do business with.

Need a MMARS password reset?
Contact your Department Security Officer.

Have a question about HR/CMS, MobiusView, the Commonwealth Information Warehouse, VPN, or Mass.gov?
Contact the EOTSS End-User Service Desk at (844) 435-7629 or MassGov@service-now.com.