• Office of the Comptroller

Innovation and Support Team Enhancements

Updated: Dec 12, 2019




The Innovation and Support Team (IST) would like to thank all of you who took the IST survey that went out in September. As a result of your important feedback, the IST is making the following enhancements:

Learning and Development Our team is reviewing our current offerings and how we can focus on the key elements with more streamlined content while delivering to a wider audience through videos and webcasts. Additionally, we are reviewing the course structure and ways to identify the suggested audience and course paths for our key stakeholders.

Solution Desk The Solution Desk staff will be implementing an improved internal escalation process to ensure calls we forward to teams are being followed up. Additionally, we will be looking for new ways for our customers to interact with the team.

Relationship Manager We are working to build stronger relationships with our key stakeholders with regular communications and meetings. The Job Aid Improvement Project has been kicked off with the goal to improve the Job Aids to be clearer, as well as easier to find on the Job Aid Resource page. If there are specific Job Aids you wish us to focus on first, please contact Stacy Hoag.

As progress is made, we will share our updates with you. We look forward to working with you during this exciting time at the Comptroller’s office. If you should have any questions or have additional feedback, please do not hesitate to reach out to the relationship manager, Stacy Hoag.

OFFICE OF THE COMPTROLLER OF THE COMMONWEALTH

William McNamara, Comptroller of the Commonwealth

One Ashburton Place, 9th Floor, Boston MA 02108

comptroller.info@mass.gov

For your protection, please do not email personal information (e.g. Social Security Number, Bank Account Number, Passwords).

For assistance, please call us at

(617) 727-5000

  • Twitter
  • Facebook
  • LinkedIn
  • Instagram